Privacy Policy

At Red Toucan Casino, we are committed to protecting your personal information and ensuring a safe and enjoyable experience on our platform.

What Personal Information May be Collected

When you create an account with us, we may collect certain information about you. This includes:

• Your username and password
• Email address and phone number (if provided)
• Device information, such as IP address and operating system type
• Browser details, including browser type and version

We only collect this information to provide a secure and functional platform experience for our users.

Account Registration Information

When you create an account with us, we will ask you to provide some basic personal details. This includes:

• Your name (optional)
• Email address (if different from your username)

Please note that if you choose not to provide certain information, this may limit the functionality of our platform or affect the services we can offer.

Device and Browser Information

We collect device and browser information solely for technical purposes related to providing a stable and reliable experience. This includes:

• Device type (e.g., desktop, laptop, tablet)
• Operating system version
• Browser type and version

This information helps us identify potential issues with our platform and make necessary improvements.

Usage Analytics and Behavioural Data

We use anonymous and aggregated analytics data to understand how users interact with our platform. This includes:

• General usage patterns (e.g., frequency of logins)
• Engagement metrics (e.g., time spent on the site, pages visited)

This information helps us refine our services, improve user experience, and make informed decisions about future development.

Cookies and Tracking Technologies

We use cookies to enhance your platform experience. These are small text files stored by your web browser for later retrieval. Cookies help with:

• Session management (i.e., keeping you logged in)
• Personalization of content and ads
• Analytics tracking

If you're concerned about our cookie policies, we encourage you to read more below.

Communication Preferences

We allow users to manage their communication preferences through the "Notifications" section of the platform. Here, you can:

• Unsubscribe from certain notifications (e.g., promotions, news)
• Choose frequency or format for certain messages

Feel free to adjust these settings at any time according to your needs and preferences.

Data Storage and Retention

We retain user data securely on our servers. We regularly back up this information to prevent loss due to technical issues.

While we take great care in maintaining the confidentiality of all user data, there are some caveats:

• User-generated content is retained until it's no longer necessary for platform purposes.
• Personal account information will be deleted 12 months after a user account becomes inactive (i.e., you log out or fail to access your account).

We strive to respect users' autonomy by giving them choices about their personal data. However, there are limits:

Account Security and Access

For the protection of all our users' accounts, we may:

• Employ automatic login detection mechanisms
• Conduct regular security sweeps for malicious code

This ensures an extra layer of security on top of your own account management practices.

If you encounter suspicious activity related to your Red Toucan Casino account, please notify us immediately. We'll work with you to resolve the issue promptly and safely.

Data Correction or Deletion Requests

As a user, you have certain rights regarding personal data:

• Request access to or deletion of specific information
• Correct inaccuracies in stored personal details

Third-Party Services or Integrations

From time to time, we integrate services from trusted third parties. These integrations might involve sharing certain information with the respective provider:

• For payment processing purposes
• To enhance user experience through additional features

Your cooperation in such matters helps us maintain our high standards of data security.

Responsible Handling of User Information

We promise to use your personal information responsibly and only for legitimate business needs. We will never share it with third parties without permission or sell any data about users, regardless of its form (e.g., aggregated analytics).

This is reflected in the following compliance declarations:

Age Restrictions and Minor Protection

Due to legal requirements and our own responsibility towards vulnerable groups, we block access from countries known for high rates of underage betting. To safeguard against under-18 account registration and game participation, you will be required to confirm your age during sign-up.